Privacy Policy

Effective Date: July 25, 2026

"Air Duct Cleaning Pros" DBA "Utah Chimney Experts" respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit cleanairducts.net, request an estimate, schedule a service, communicate with us, or otherwise interact with our business.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect information that you voluntarily provide to us, including:

• Your name

• Telephone number

• Email address

• Home or service address

• Information about your property and requested services

• Appointment details and scheduling preferences

• Photos, videos, or descriptions of your HVAC or air-duct system

• Communications you send through forms, email, text message, phone calls, or social media

• Payment and transaction information

• Reviews, feedback, and customer-service records

Payment information may be processed directly by a third-party payment processor. We may not receive or store your complete credit-card information.

Information Collected Automatically

When you visit our website, we and our service providers may automatically collect certain technical information, including:

• Internet Protocol address

• Browser and device type

• Operating system

• Pages viewed and links selected

• Referring website or advertisement

• Approximate geographic location

• Date, time, and duration of visits

• Website interactions and conversion activity

• Cookie and similar technology identifiers

We may use cookies, pixels, call-tracking technology, analytics tools, and similar technologies to operate the website, understand how visitors use it, measure advertising performance, prevent fraud, and improve our services.

How We Use Your Information

We may use personal information to:

• Respond to quote and service requests

• Contact you about your inquiry

• Schedule, confirm, reschedule, and complete appointments

• Provide air-duct cleaning and related home services

• Prepare estimates, invoices, receipts, and service records

• Process payments

• Send appointment reminders and service updates

• Provide customer support

• Follow up regarding completed or requested services

• Request reviews or feedback

• Maintain and improve our website and advertising

• Measure marketing and lead performance

• Detect fraud, abuse, or security incidents

• Enforce our agreements and protect our legal rights

• Comply with applicable laws and legal requests

Phone Calls and Text Messages

When you provide your telephone number, we may contact you regarding your estimate request, appointment, service, invoice, or other customer-service matter.

Where you have provided the required consent, we may also send promotional or marketing text messages. Consent to receive marketing messages is not a condition of purchasing our services.

Message frequency may vary. Message and data rates may apply. You may opt out of promotional text messages at any time by replying STOP. You may reply HELP for assistance or contact us using the information below.

Opting out of marketing messages will not prevent us from sending nonmarketing communications that are reasonably necessary to complete or administer a service you requested.

Call Recording

Telephone calls may be monitored or recorded for training, quality assurance, documentation, fraud prevention, and customer-service purposes where permitted by applicable law. When required, we will provide notice before recording a call.

Cookies and Advertising Technologies

We may work with website-hosting, analytics, call-tracking, customer-management, and advertising providers. These providers may use cookies, tracking pixels, and similar technologies to collect information about your interaction with our website and advertisements.

Depending on the tools installed on our website, these providers may include services such as Google Analytics, Google Ads, Meta, Microsoft Advertising, website chat providers, call-tracking providers, and customer relationship management platforms.

You may be able to limit cookies through your browser settings. Disabling cookies may affect certain website functions.

How We Disclose Information

We may disclose personal information to:

• Employees, technicians, contractors, and subcontractors who help provide requested services

• Website-hosting and technology providers

• Scheduling and customer-management platforms

• Payment processors

• Telephone, text-messaging, and email providers

• Analytics, call-tracking, and advertising providers

• Accountants, attorneys, insurers, and professional advisers

• Government agencies, courts, law enforcement, or other parties when required by law

• A purchaser, successor, or other party involved in a potential or completed sale, merger, financing, reorganization, or transfer of our business

We may also disclose information when reasonably necessary to protect our customers, employees, business, property, legal rights, or the safety of others.

We do not sell personal information to third parties in exchange for monetary payment. However, certain analytics or advertising activities may be considered “targeted advertising,” “sharing,” or a “sale” under some state privacy laws.

Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide and document our services

• Maintain business, warranty, tax, and accounting records

• Resolve disputes

• Prevent fraud

• Enforce agreements

• Comply with legal and regulatory obligations

Retention periods vary depending on the type of information and the reason it was collected.

Data Security

We use reasonable administrative, technical, and physical safeguards intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

No website, electronic transmission, or data-storage system is completely secure. We therefore cannot guarantee the absolute security of information transmitted to or stored by us.

Please do not send Social Security numbers, complete payment-card numbers, passwords, medical information, or other highly sensitive information through an ordinary website contact form, email, or text message.

Your Privacy Choices and Rights

Depending on where you live and whether applicable privacy laws cover our business, you may have the right to:

• Request confirmation of whether we process your personal information

• Request access to certain personal information

• Request correction of inaccurate information

• Request deletion of certain personal information

• Request a portable copy of certain information

• Opt out of certain targeted advertising or sales of personal information

• Withdraw consent where our processing depends on consent

• Appeal the denial of a privacy request where required by law

You may submit a request by contacting us at [PRIVACY EMAIL ADDRESS] or [PHONE NUMBER].

We may need to verify your identity before completing a request. We may retain or deny a request where permitted by law, including when information is necessary to complete a transaction, maintain service or warranty records, detect fraud, establish legal claims, comply with legal obligations, or protect the rights and safety of others.

Authorized agents may submit requests where permitted by applicable law. We may require proof that the agent is authorized to act on your behalf.

Utah Residents

Utah residents may have rights under the Utah Consumer Privacy Act when the law applies to the business processing their information. These rights may include access, deletion, data portability, and the ability to opt out of certain targeted advertising or sales of personal data.

Requests may be submitted using the contact information listed in this Privacy Policy.

Email Communications

You may unsubscribe from promotional emails by selecting the unsubscribe link included in the email or by contacting us.

Even after unsubscribing from promotional communications, we may continue sending transactional communications concerning estimates, appointments, invoices, warranties, payments, or services you requested.

Third-Party Websites

Our website may contain links to websites or services operated by third parties. We are not responsible for the privacy, security, accuracy, or content of third-party websites. You should review their privacy policies before providing personal information.

Children’s Privacy

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13.

Contact us if you believe a child has provided personal information through our website so that we may investigate and take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, technology, website practices, or legal obligations.

The updated version will be posted on this page with a revised effective date. Your continued use of the website after an updated policy is posted constitutes acknowledgment of the revised policy.

Contact Us

Questions, concerns, and privacy requests may be directed to:

385-881-8294