Terms and Conditions

Effective Date: July 25, 2026

These Terms and Conditions (“Terms”) govern your use of cleanairducts.net and your purchase or use of services provided by Utah Chimney Experts, doing business as Air Duct Cleaning Pros (“Company,” “we,” “us,” or “our”).

By using our website, requesting an estimate, scheduling an appointment, approving work, or purchasing our services, you agree to these Terms.

1. Our Services

We provide residential and commercial air-duct cleaning and related home services. Depending on availability and the services specifically authorized by the customer, these services may include:

• Air-duct and HVAC-system cleaning

• Supply- and return-vent cleaning

• Dryer-vent cleaning

• Furnace or air-handler cleaning

• Blower-compartment cleaning

• Disinfectant, deodorizer, or sanitizer application

• Filter replacement

• Vent-cover or register cleaning

• Inspection and diagnostic services

• Other related services described in a written estimate or invoice

The exact services included in an appointment are limited to those listed in the estimate, work order, invoice, or other written agreement approved by the customer.

2. Website Information

The information on our website is provided for general informational and promotional purposes. Website content does not constitute a final estimate, diagnosis, warranty, or guarantee.

Descriptions, advertised prices, promotions, appointment availability, and service areas may change without notice. Photographs shown on the website may be examples and may not represent the condition or results of every property.

3. Estimates and Pricing

Unless expressly stated otherwise, estimates are based on the information available when the estimate is prepared. An estimate may be based on information provided by the customer, photographs, a telephone conversation, online form submission, or an initial inspection.

The final price may depend on factors including:

• The number and type of HVAC systems

• The number of supply and return vents

• The size and layout of the property

• Duct-system design and accessibility

• The location of the furnace or air handler

• The amount and type of buildup

• The presence of construction debris, animal waste, pests, moisture, mold-like substances, or other unusual conditions

• Required equipment, labor, materials, or additional services

• Parking, travel, rooftop, attic, basement, or crawlspace access

Advertised or promotional prices may apply only to the services and conditions specifically described in the advertisement. Unless the advertisement expressly states otherwise, optional services, additional HVAC systems, difficult access, repairs, specialty cleaning, sanitizing products, and unusual contamination are not included.

Before performing additional work that will result in an additional charge, we will explain the work and request authorization from the customer or the customer’s authorized representative.

The customer is not required to approve additional recommended services.

4. Customer Authorization

The customer authorizes work by signing an estimate or invoice, approving it electronically, providing recorded verbal authorization, approving it by text or email, or allowing our technician to begin after the scope and price have been presented.

The person approving the work represents that they are:

• The property owner;

• A tenant with authority to approve the work;

• A property manager or agent acting for the owner; or

• Otherwise authorized to approve services and payment.

If the person approving the work does not have the required authority, that person may remain responsible for charges incurred to the extent permitted by law.

5. Appointments and Arrival Windows

Appointment times are estimates and are not guaranteed exact arrival times unless expressly confirmed in writing.

Arrival may be affected by traffic, weather, technician availability, emergencies, the length of earlier appointments, equipment problems, or other circumstances outside our reasonable control.

We will make reasonable efforts to notify the customer of a significant delay. We are not responsible for losses resulting solely from an appointment delay, rescheduling, or cancellation.

6. Access to the Property

The customer must provide safe and reasonable access to the property and all areas necessary to perform the authorized services, including access to:

• The furnace or air handler

• Supply and return vents

• Electrical outlets

• Thermostats and HVAC controls

• Attics, basements, utility rooms, rooftops, or crawlspaces where applicable

• Dryer vents and appliance connections when dryer-vent service is requested

The customer must ensure that an adult with authority to approve work is present or reasonably available by phone throughout the appointment.

If safe and reasonable access is unavailable, we may limit the service, reschedule the appointment, or charge a service-call or cancellation fee if that fee was disclosed before the appointment.

7. Customer Responsibilities

Before the technician arrives, the customer is responsible for:

• Removing fragile, valuable, or easily damaged items from work areas

• Providing adequate space around vents, registers, furnaces, air handlers, and dryers

• Securing children and pets

• Disclosing known hazards or unsafe conditions

• Informing us of alarm systems, access restrictions, or building rules

• Obtaining any landlord, property-manager, condominium, or homeowners-association approval

• Disclosing known asbestos, lead, mold, pest, sewage, biohazard, or structural concerns

We may refuse or stop work if conditions appear unsafe, unlawful, outside our qualifications, or materially different from the conditions described when the appointment was scheduled.

8. Preexisting and Concealed Conditions

HVAC systems and ductwork may contain preexisting defects that are not visible before service. These may include:

• Loose, disconnected, crushed, deteriorated, or improperly installed ducts

• Brittle or damaged vent covers

• Loose drywall, paint, caulking, flooring, or trim

• Aging wiring or HVAC components

• Improperly secured registers

• Weak or damaged flex duct

• Hidden moisture, corrosion, pests, debris, or contamination

• Previous repairs or modifications

• Inaccessible or improperly sealed areas

The Company is not responsible for a preexisting condition merely because it becomes visible or apparent during or after service.

We will take reasonable care while performing the work. However, the customer understands that normal service may reveal or disturb previously concealed defects, buildup, loose materials, or deteriorated components.

9. Limitations of Air-Duct Cleaning

Air-duct cleaning is a cleaning and maintenance service. Unless specifically included in writing, it is not:

• HVAC repair or replacement

• Mold remediation

• Asbestos or lead abatement

• Pest-control service

• Water-damage restoration

• Medical treatment or environmental testing

• A guarantee of improved health or indoor-air quality

• A guarantee of reduced utility costs

• A permanent solution for dust, odors, allergies, moisture, pests, or contamination

Results vary depending on the system’s age, design, condition, accessibility, maintenance history, filtration, surrounding environment, occupant activity, pets, construction, and other factors.

We do not guarantee that every particle of dust, debris, odor, allergen, microbial material, or contamination will be removed.

The customer should consult an appropriately licensed HVAC contractor, environmental professional, physician, mold-remediation company, pest-control provider, or other specialist when those services are needed.

10. Sanitizers and Cleaning Products

Sanitizers, disinfectants, deodorizers, sealants, or other products will be applied only when included in the approved scope of work.

The customer must inform us before service about known allergies, chemical sensitivities, respiratory sensitivities, pets, plants, or other concerns involving the use of cleaning products.

Product performance may vary, and no product is guaranteed to permanently eliminate odors, allergens, bacteria, viruses, mold, or other contaminants.

We will use products according to their instructions and applicable requirements. Product warranties, if any, are provided by the product manufacturer unless we expressly provide a separate written warranty.

11. Photographs and Service Documentation

We may photograph or record the HVAC system, vents, equipment, work areas, visible conditions, and completed work for:

• Preparing estimates

• Documenting property conditions

• Showing the customer the work performed

• Training and quality-control purposes

• Maintaining service records

• Responding to warranty claims, disputes, or payment issues

We will not intentionally publish photographs that clearly identify the customer, property address, personal documents, or household members for advertising purposes without permission.

12. Cancellations and Rescheduling

Customers should provide at least [24 HOURS] notice when canceling or rescheduling an appointment.

We may charge a cancellation, missed-appointment, or service-call fee of [FEE AMOUNT] when:

• The customer cancels with insufficient notice;

• No authorized adult is available;

• The technician cannot access the property;

• The customer provided a materially incorrect service address;

• Unsafe conditions prevent the work; or

• The technician has already traveled to the appointment.

No fee will be charged where prohibited by law or when the cancellation is caused by circumstances for which the Company is responsible.

Any cancellation rights required by applicable federal or state law remain in effect. Nothing in these Terms waives a legally required cooling-off or cancellation period.

13. Payment

Payment is due at the time stated on the estimate or invoice. Unless otherwise agreed in writing, payment is due immediately upon completion of the authorized services.

We may accept cash, check, credit card, debit card, electronic payment, or other approved payment methods.

The customer agrees to pay:

• The approved service price;

• Approved additional work;

• Applicable taxes;

• Disclosed service-call or cancellation fees; and

• Reasonable collection costs where permitted by law.

Returned checks, reversed payments, or unsuccessful electronic payments may be subject to a reasonable processing fee where permitted by law.

The customer may not withhold payment for completed and authorized work solely because the customer declines an additional recommendation or because an unrelated repair remains necessary.

14. Payment Disputes and Chargebacks

The customer agrees to contact us promptly before initiating a payment dispute or chargeback so that we have a reasonable opportunity to investigate and address the concern.

Initiating a chargeback does not eliminate the customer’s obligation to pay for properly authorized and completed services.

We may provide estimates, invoices, photographs, communications, customer authorizations, technician notes, and other service documentation to the payment processor or financial institution when responding to a payment dispute.

Nothing in this section limits any legitimate rights the customer may have under applicable law or the rules of the customer’s financial institution.

15. Refunds and Corrections

Payments for services that have been authorized and completed are generally nonrefundable.

If the customer believes that the work was not completed according to the written scope, the customer should contact us promptly and provide a reasonable opportunity to inspect the concern.

When we determine that covered work was not completed according to the agreed scope, our normal remedy will be to return and correct the affected work within a reasonable time.

A refund, partial refund, credit, or other resolution may be provided when we determine it is appropriate or when required by law.

The customer should not arrange for another company to alter or repair the disputed area before giving us a reasonable opportunity to inspect it, except where immediate action is reasonably necessary to prevent further property damage or address a safety emergency.

16. Warranties

Any warranty applies only when it is expressly stated in writing on the estimate, invoice, warranty document, or service agreement.

Unless a written warranty states otherwise:

• The warranty applies only to the specific service identified;

• It applies only to the original customer and property;

• It does not cover unrelated systems or components;

• It does not cover ordinary dust accumulation after service;

• It does not cover damage caused by occupants, pets, pests, contractors, renovations, weather, moisture, system failure, misuse, neglect, or lack of maintenance;

• It does not cover a preexisting or concealed condition; and

• It does not guarantee health, energy savings, or future indoor-air quality.

The customer must provide reasonable access for us to inspect and perform covered warranty work.

Any manufacturer warranty for filters, chemicals, parts, or equipment is controlled by the manufacturer’s terms.

17. Property-Damage Concerns

The customer should notify us as soon as reasonably possible after discovering alleged property damage connected to our work.

The notice should include:

• A description of the concern

• The date it was discovered

• Relevant photographs or videos

• Any supporting repair estimates or documentation

We must be given a reasonable opportunity to inspect the alleged damage before permanent repairs are performed, except in an emergency.

We are not responsible for damage caused by:

• Preexisting conditions

• Concealed defects

• Defective or improperly installed components

• Normal wear and deterioration

• Customer instructions

• Unsafe or inaccurate information provided by the customer

• Acts of other contractors or occupants

• Events outside our reasonable control

18. Technicians and Subcontractors

We may use employees, independent technicians, specialty contractors, or subcontractors to provide portions of the services.

When a specialty service is referred or subcontracted, the responsible provider may have separate estimates, terms, warranties, licensing, or insurance.

We remain responsible for our obligations to the extent required by applicable law and by the written agreement for the service.

19. Communications

By providing a telephone number or email address, the customer authorizes us to send communications reasonably related to:

• Estimate requests

• Appointment scheduling and confirmation

• Technician arrival

• Service updates

• Invoices and payment

• Customer support

• Warranty matters

• Review requests

• Follow-up regarding requested or completed services

Where the customer separately provides the required consent, we may send promotional or marketing communications. Consent to promotional communications is not a condition of purchasing services.

Message and data rates may apply. Message frequency may vary. Customers may opt out of promotional text messages by replying STOP and may request assistance by replying HELP.

Opting out of promotional messages will not prevent communications reasonably necessary to administer an existing appointment, transaction, payment, warranty, or customer request.

20. Privacy

Our collection, use, and disclosure of personal information are described in our Privacy Policy, which is incorporated into these Terms by reference.

By using the website or our services, you acknowledge that you have had an opportunity to review the Privacy Policy.

21. Website Use

You agree not to:

• Use the website for unlawful or fraudulent purposes

• Attempt to interfere with the website’s operation or security

• Introduce malware or harmful code

• Attempt to gain unauthorized access to our systems

• Copy or republish website content without authorization

• Submit knowingly false or misleading information

• Impersonate another person or misrepresent your authority

• Use automated tools to scrape or extract website content without permission

We may restrict or terminate access to the website when we reasonably believe these Terms have been violated.

22. Intellectual Property

The website and its content—including business names, logos, photographs, text, videos, service descriptions, graphics, and design elements—are owned by or licensed to the Company and are protected by applicable intellectual-property laws.

You may view and use the website for personal, noncommercial purposes. No other use is authorized without our prior written permission.

23. Third-Party Services and Links

The website may include links to third-party websites, payment processors, scheduling platforms, review sites, maps, social-media platforms, or other services.

We do not control and are not responsible for the content, availability, privacy practices, security, or performance of third-party services.

Use of a third-party service may be governed by that provider’s own terms and privacy policy.

24. Disclaimer of Warranties

To the fullest extent permitted by law, the website is provided on an “as is” and “as available” basis.

We do not guarantee that the website will always be available, error-free, secure, or free from harmful components.

Except for warranties expressly provided in writing and rights that cannot legally be waived, we disclaim implied warranties relating to the website and services to the fullest extent permitted by law.

25. Limitation of Liability

To the fullest extent permitted by law, the Company will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from the website or services, including lost profits, lost income, loss of use, inconvenience, or loss of data.

Where liability cannot legally be excluded, our liability will be limited to the amount reasonably attributable to the affected service or the amount paid for that service, whichever limitation is permitted by law.

Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, gross negligence, or any liability that cannot legally be excluded or limited.

26. Events Outside Our Control

We are not responsible for delays or failure to perform caused by events outside our reasonable control, including:

• Severe weather

• Natural disasters

• Road closures or traffic emergencies

• Utility interruptions

• Government actions

• Labor or supply shortages

• Equipment failure despite reasonable maintenance

• Illness or emergencies

• Unsafe property conditions

• Fire, flooding, or other casualty events

We will make reasonable efforts to reschedule affected services.

27. Governing Law

These Terms are governed by the laws of the State of Utah, without regard to conflict-of-law principles, except where another jurisdiction’s nonwaivable consumer-protection laws apply.

Any legal proceeding relating to these Terms or the services must be brought in a court with proper jurisdiction and venue, subject to any rights that cannot legally be waived.

28. Changes to These Terms

We may update these Terms periodically.

The updated version will be posted on this page with a revised effective date. Changes will apply prospectively unless otherwise required or permitted by law.

The terms in effect when a customer approves a service will generally govern that service, together with the applicable estimate, work order, invoice, and written warranty.

29. Conflicting Documents

If these Terms conflict with a signed estimate, invoice, work order, service agreement, or written warranty, the more specific written document will control for the subject it addresses.

Nothing on the website modifies an executed written agreement unless the modification is expressly accepted by the Company and customer.

30. Severability and Waiver

If any part of these Terms is found unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.

A failure to enforce a provision on one occasion does not waive the right to enforce it later.

31. Entire Agreement

These Terms, the Privacy Policy, and any approved estimate, invoice, work order, warranty, or service agreement form the entire agreement concerning the applicable website use or service.

Contact Us

Questions, concerns, and privacy requests may be directed to:

385-881-8294